A shop where I received the good service from is um, an electronics outlet in Hong Kong. Uh, it happened in October 2023. I was on my trip to Hong Kong by myself and I wanted to buy the latest iPhone which had been just released by Apple m I encountered uh, an electronics outlet called Fortress. So I walked into it and asked one of the staff if I could get the iPhone 15 Pro with 250 gab of um, storage. Uh, but the staff member told me because I didn’t have an appointment I could only get the standard version which was um, 128 Gabyte M I was very disappointed because I was going to leave Hong Kong at night and I could only buy the phone I wanted. Uh, when I travel to Hong Kong next time. Noticing the salock on my face, the staff member told me doctor worry and he called the learby outlet to check if they have any spare availablersion uh, available models for me. And it turned out there was one. And he told me to wait for a few hours while he arranging some people to deliver this um, product to his shop. And eventually I still got the phone I wanted. I feel exlrated and grateful for the UH, staff member because he was so friendly and helped me in a way that is beyond his duties.
Band 7+: Describe a shop where you received a good service from one of the staff You should say: Where the shop is When you received the good service What service you received And explain how you felt about the service
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A shop where I received excellent service is an electronics outlet in Hong Kong called Fortress. This happened in October 2023. I was on a solo trip to Hong Kong and wanted to buy the latest iPhone, which had just been released by Apple. I walked into Fortress and asked one of the staff if I could get the iPhone 15 Pro with 256 GB of storage. However, the staff member informed me that, since I didn't have an appointment, I could only get the standard version with 128 GB of storage. I was very disappointed because I was leaving Hong Kong that night and couldn't get the phone I wanted. Noticing my disappointment, the staff member said, "Don't worry." He then called a nearby outlet to check if they had any spare iPhone 15 Pro models available. Fortunately, they did! He told me to wait a few hours while he arranged for someone to deliver the phone to his shop. Eventually, I got the phone I wanted. I felt exhilarated and grateful for the staff member because he was so friendly and went above and beyond his duties to help me.
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