I would like to talk about a time I, we receivedved a good service from a, uh, staff member in electronics outlet in Hong Kong. So it was in last October. I was traveling in Hong Kong and I wanted to buy the latest iPhone 15 poll, which was, uh, recently released by Apple. So I went into, uh, an electronic outlet in a pleaza. It’s called Fortress, I think it’s one of the biggest, uh, chain store in Hong Kong. So I asked one of the staff about, uh, whether I can get the iPhone 15 pole with 255 GB of storage. And the staff told me, um, I couldn’t get it because, um, without the previous reservation, I can only buy the standard version, which is 128 gb of memory. I was very disappointed. So the staff, seeing the, uh, sadden look on my face, he told me not to worry. And then he went to called the nearby outlet to check whether they have the, um, available night spayer models for me. Um, and then it turned out there was one. And the staff told me to wait for a few hours, um, as he called someone to make the delivery, uh, to send the phone to his shop. So eventually I got the phone I wanted and I feel very happy and grateful, uh, to the staff.
Band 7+: Describe a shop where you received a good service from one of the staff You should say: Where the shop is When you received the good service What service you received And explain how you felt about the service
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I'd like to talk about a time I received excellent service from a staff member at an electronics outlet in Hong Kong. It was last October, during a trip to Hong Kong. I wanted to buy the latest iPhone 15 Pro, which had just been released by Apple. I went into an electronics store in a plaza called Fortress, which I believe is one of the largest chain stores in Hong Kong. I asked a staff member if they had the iPhone 15 Pro with 256 GB of storage. The staff member informed me that without a prior reservation, I could only purchase the standard version, which has 128 GB of memory. I was quite disappointed. Noticing my disheartened expression, the staff member assured me not to worry. He then called a nearby outlet to check if they had the 256 GB model available. Fortunately, they did! The staff member told me to wait a few hours while he arranged for the phone to be delivered to his store. Eventually, I got the phone I wanted and I was incredibly happy and grateful to the staff member for going above and beyond to help me.
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Speaking Time: 78 seconds