Last month, I went to a newly opened cafe near my home. Uh, on a Sunday afternoon. Uh, the place was busy because it was the opening on that day, I went there with my family for a lunch. The staff was extremely polite, courteous and patient. Uh, always ready to help with a smile. The food was very delicious. And, uh, also they had different type of cuisines. Such as panunjabi, traditional mam marati, special, uh, and chinese food as well. Uh, there there were also great discount, which made the lunch even more enjoyable. I ordered the staff multiple times for different tasting items. Uh, and they provided us very quick without any delays. Uh, what impressed me a lot was an incident involving my sibling. Who accidentally broke a glass of water. I informed the waiter and was ready to pay for the damages. Um, but they discussed it with their supervisor. To my surprise, they told me not to worry because, uh, it was only one glass. I expected an argument for damagesj but their calm and understanding response made me truly appreciate their customer service.
Band 7+: Describe a shop where you received a good service from one of the staff You should say: Where the shop is When you received the good service What service you received And explain how you felt about the service
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Last month, I went to a newly opened cafe near my home on a Sunday afternoon. The place was busy because it was the opening day. I went there with my family for lunch. The staff was extremely polite, courteous, and patient, always ready to help with a smile. The food was very delicious, and they had different types of cuisines, such as Punjabi, traditional Marathi, and Chinese food as well. There were also great discounts, which made the lunch even more enjoyable. I ordered from the staff multiple times for different tasting items, and they provided them very quickly without any delays. What impressed me a lot was an incident involving my sibling, who accidentally broke a glass of water. I informed the waiter and was ready to pay for the damages, but they discussed it with their supervisor. To my surprise, they told me not to worry because it was only one glass. I expected an argument over damages, but their calm and understanding response made me truly appreciate their customer service.
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