On my second day in Murcia, the city where I did my Erasmus exchange, I accidentally dropped my phone and the secret was sheltered. I was really upset because being in a foreign country, I needed to stay in constant contact with my family. I began searching for a repair shop, but most places I found were quite expensive, which was a problem since my scholarship funds hadn’t arrived yet. After visiting several shops, I came across a small repair store. The shop owner was incredibly helpful and understanding when I explained my station as an international student on a budget. Not only did he offer me a significantly lower price than other stores, but he also kindly gave me a discount knowing my financial station. Initially, I was a bit worried about leaving my phone there because I felt that it could be a fraud. However, the owner was very responsive. Whenever I contacted him with questions, which reassured me that my phone was in safe hands, to my surprise, he managed to fix my phone just in two days while other shops told me a repair of up to 15 days. On top of that, he gave me a phone case to show his genuine behaviour. He even mentioned his fondness for Azerbaijan because he enjoys watching Formula 1 race, which made the interaction even more personal. Overall, it was a fantastic experience and I felt truly valued as a customer. Thank you.
Band 8+: Describe an occasion when you received a good service from company or shops
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On my second day in Murcia, the city where I did my Erasmus exchange, I accidentally dropped my phone and the screen was shattered. I was really upset because being in a foreign country, I needed to stay in constant contact with my family. I began searching for a repair shop, but most places I found were quite expensive, which was a problem since my scholarship funds hadn't arrived yet. After visiting several shops, I came across a small repair store. The shop owner was incredibly helpful and understanding when I explained my situation as an international student on a budget. Not only did he offer me a significantly lower price than other stores, but he also kindly gave me a discount knowing my financial situation. Initially, I was a bit worried about leaving my phone there because I felt that it could be a scam. However, the owner was very responsive. Whenever I contacted him with questions, it reassured me that my phone was in safe hands. To my surprise, he managed to fix my phone in just two days, while other shops told me a repair would take up to 15 days. On top of that, he gave me a phone case to show his genuine kindness. He even mentioned his fondness for Azerbaijan because he enjoys watching Formula 1 races, which made the interaction even more personal. Overall, it was a fantastic experience, and I felt truly valued as a customer. Thank you.
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Speaking Time: 98 seconds