Most people respond to the back of it justing silent or just trying to call their manager and just complaining about how the we subic is happening. Uh, it’s only too tight of the people. So I thinkys are better, better than in the past because um, they give a lot of training to the customer service and trying to provide the polite way of communication. Because um, most people are just trying to judge the cervix and trying to give um, feedback to the shop or to the uh, cervix provider. At this, the profile provider is good or bad. There are a lot of kind, there are a lot of types of bags of it. Uh, and for example in the restaurant they might be uh, having a hair by, stuck a hair into the soap or inside the food is really um, the wool cervix for the restaurant and also the r customer provider and also just ignoring the customers.
Band 4+: How do most people respond to bad services? Do you think services are better now than in the past? What kind of services are bad services? Why do some people choose to remain silent when they receive bad services? Who should be responsible for bad services? What can employers do to improve the service that their employees provide?
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Polished transcript:
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Most people respond to bad service by staying silent or trying to call the manager and complain about how the service is happening. It's only a small percentage of people who actually speak up. I think services are better now than in the past because companies give a lot of training to customer service representatives and try to provide a polite way of communication. This is because most people are trying to judge the service and give feedback to the shop or the service provider, to determine if the service provider is good or bad. There are a lot of types of bad service. For example, in a restaurant, they might have a hair stuck in the soup or inside the food, which is really bad service for the restaurant and the customer service provider. Another example is ignoring customers.
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Speaking Time: 56 seconds