I really have mixed feelings about this question. On the one hand, there are some brands which offer excellent service. And there are many customers who often return to these brands only because of this factor. And a larger part of the audience are leaving good feedback on their products. On the other hand, many individuals might consider smaller shops to offer better services because most of the times they don’t have such a wide audience. And it might seem like they’re offering personalized service and putting effort into each customer. And that might seem as a good trend. But in my opinion, big brands that are really considered about what their audience really wants and are really putting in the work to not disappoint them also deserve their popularity.
Band 7+: Is service better in large or small shops
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Polished transcript:
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Female
I really have mixed feelings about this question. On the one hand, there are some brands that offer excellent service, and many customers often return to these brands solely because of this factor. A larger part of the audience leaves good feedback on their products. On the other hand, many individuals might consider smaller shops to offer better service because they often don't have such a wide audience. It might seem like they're providing personalized service and putting effort into each customer, which can be seen as a good trend. However, in my opinion, big brands that genuinely care about what their audience wants and are truly putting in the work to not disappoint them also deserve their popularity.
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Speaking Time: 48 seconds