Band 7: What ways are there to improve customer service? (User-Submitted IELTS Speaking Answer)

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Polished transcript:

Male Female

There are many ways to improve customer service around the world, but today I'm going to give you two of them. The first is the respect of the staff in the customer service shop towards their customers, because I think it's a decisive factor in making customers feel happy and satisfied with everything provided in the shop, and they will want to come back in the future. The second is good service, because when you pay a certain amount of money for quality items like fashion or beverages, you want to enjoy the best quality the shop has to offer. If a shop cannot provide respect and high quality to its customers, I bet they will never develop in the near future.

Actual audio transcript (What native speakers are likely to hear):

There are many ways to improve customer service around the world, but today I’m going to give you two of them. The first one must be the respect of the staff in the customer service shop to their customers, because I think it’s a decisive factor to get the customers feel happy and qualified with all the things supplied in the shop, and they will try to come back anytime in the future. The second one must be good services, because when you pay amount of money to get some kind of quality factors like fashions or drinks or beverage, you will want to enjoy the best quality ever of the shop. So if a shop cannot include the respect and the high quality to the customers, I bet that they will never develop in the near future.

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Band 7+: What ways are there to improve customer service?

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