Part 3

Band 7+: When do people usually complaint

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79% Accuracy The overall pronunciation accuracy of your speech, reflecting how well a native speaker can comprehend it.

Polished transcript:

Male Female

Well, based on my personal observation, people usually make complaints in some ways. For one, they may feel dissatisfied with the quality of the products, such as the color or the size, and they want to make a complaint in order to get a refund or to change the size or color. For another, when customers face poor customer service, for example, when the staff are rude or unhelpful, customers may feel the need to make a complaint to the manager in order to seek a resolution to the problem.

Actual audio transcript (What native speakers are likely to hear):

Well, based on my personal observation, people usually make a complaint in some ways. For one, maybe they feel dissatisfied with the quality of the products. I mean, the color, the size, and they want to make a complaint in order to pay it back or to change the size of the color to ask for the refund. And for another, when customers face with their poor customer service, for example, when their staff are being rude or unhelpful, customers may feel the need to make a complaint to the manager in order to fight the resolution to the problem.

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Speaking Time: 36 seconds

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Vocabulary Repetition:

make: 3

color: 2

complaint: 2

order: 2

customers: 2

Try using synonyms for the above words

Pronunciation

Your pronunciation is quite good. Working on consistency and tackling difficult sounds may enhance clarity.

Task Response

The answer is well-organized and provides relevant examples. Consider broadening the scope beyond personal observations to include more general reasons for complaints, such as issues with services, policies, or social situations. Expanding on the types of complaints and the contexts in which they arise would further enhance the response.

Fluency & Coherence

The answer is coherent and well-organized. There is a slight hesitation and repetition ('to pay it back or to change the size of the color'). Smoother transitions between ideas would improve fluency. Consider using more sophisticated linking words and phrases.

Lexical Resource

Vocabulary is adequate and mostly accurate. The phrasing 'pay it back' is slightly inaccurate in this context; 'refund' is better. More precise and sophisticated vocabulary would enhance the response. Consider using synonyms for 'complaint' and 'dissatisfied'.

Grammatical Range & Accuracy

Grammar is mostly accurate, but there are some minor errors. The sentence 'when customers face with their poor customer service' is grammatically incorrect. The use of 'in order to' is slightly repetitive. Improving grammatical accuracy and range would elevate the score. Consider using more complex sentence structures.

Answers On The Same Topic:

When do people usually complaint

I think usually purples are complained for every day when they go to the companies and they have not responsible and here and waste the time. They are very angry and complain with the staffs also. I think majority of people when they cheated the issues they are complained every time.

Band 5+

When do people usually complaint

People usually complain when they get a poor service or receive an aggressive attitude from the personnel. How can I help? When they get a faulty product, it’s important to not turn a blind eye on a low-quality service and inform the company about your experience to help make the service better in the future. […]

Band 7+

When do people usually complaint

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Band 5+

When do people usually complaint

I think people usually complain when they find things are incorrect and inconvenient and inappropriate also. Moreover, some people complain when they are cheated by someone. And also, some people complain to the police station, uh, when some crime happened in their homes.

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