The chart and table both illustrates categories of users and how well they are satisfied with the services in a library results of survey taken from a university.
Overall, between library users , full-time undergraduates accounted for highest percentage whereas academic staffs took lowest proportion. The most liked trait of services was helpfulness of staff but availability of journals had most number of users rating it as non-satisfactory.
Getting back to details, full-time undergraduates and full-time postgraduates took majority of percentage among all user , accounted for 44% and 25% respectively. The remaining types sum up to only just under a third, where part-time graduates registered for 16% and 8% is taken by distance learning users along with lowest percentage of 7 represented by academic staff.
For user satisfaction , all 100 customers voted between 5 different categories in library. Helpfulness of staff stands out as most satisfactory aspects with 95% of voters reporting it as fulfilling to their needs. Followed up with opening hours receiving 65% positive feedback. In regards to availability of books , half of users opt for very satisfied yet 40% showed neutrality towards it. For availability of journals, it received highest number of dissatisfaction votes with 20% and only 45% expressed satisfaction.
Similarly, 19 users chose reliability of wi-fi as insufficient to their needs but compared to availability of journals it has 3 more percentage for positive feedbacks at 48%.