The pie chart illustrates the percentage of the types of library users. It is divided into 5 types. The table demonstrates the review given by people using the library in 5 different sectors.
Overall, in the library, the highest proportion of readers are full-time bachelor’s degree students, whereas the lowest are the academic staff. The category with the most positive reviews is the helpfulness of staff, while the lowest percentage of positive reviews is for the availability of journals.
In the pie chart, the full-time undergraduate students are the highest among the readers, which is 44%. Following that, full-time postgraduate students are one-fourth (25%). The percentage of part-time graduates is 16%, whereas distance learning readers (all courses) are half of that (8%). The lowest library users are academic staff, which is only 7%.
In terms of satisfation of the users, 65% are very satisfied in terms of the library opening hours, whereas 35% are fairly satisfied. The highest percentage of very satisfied customers is with the helpfulness of the staff, and 5% are fairly satisfied. Both of these two categories have no unsatisfied customers. For the availability of books, half of the readers are very satisfied, whereas fairly and not satisfied are 40% and 10%, respectively. Furthermore, for the journal’s availability, it has the fewest very satisfied reviews (45%), and fairly satisfied is 10% less than that, and it also has the highest proportion of not-satisfied readers. Lastly for the reliability of the internet, 48% are very satisfied, whereas fairly satisfied is one-third and 19% are not satisfied.