While the pie chart details the shares of people using library, the table sheds light on the level of satisfaction with different facilities of the library at a specific university.
Of 5 categories, overall, the primary users of the university library were full-time undergraduates, while the reverse was true for those who are learning remotely and academic staff. With regard to the satisfaction rate, one of the most appreciable amenity of the library was helpfulness of staff, yet credibility of wi-fi and availability of journals accounted for the least satisfied aspect of the building.
Accounting for 44%, the utilization of the library by full-time undergraduate students was reported to have held a lead. Full time postgraduates, on the other hand, were recorded second on the list, making up 25% – relatively higher figures compared to their counterparts in terms of the use of library. Next category of library users, part-time postgraduates, consisted of 16%: just twice more than those using the facility distantly from all courses (8%). Furthermore, there was 7% of academic workers who used the university library.
Based on the details of the latter graph, it is worth mentioning that there was no dissatisfaction with library opening hours and helpfulness of staff between users and the percentage of satisfied users with these facilities accounted for 65% and 95%, respectively. Meanwhile, the proportion of those having quite less satisfaction with opening hours constituted 35% and with assistance of staff made up 5%. Conversely, journal availability elicits the most negative response: only 45% are very satisfied, while 20% are not satisfied – a significantly higher dissatisfaction rate than for any other service. Similarly, wi-fi reliability shows notable discontent (19% not satisfied), despite nearly half (48%) being very satisfied. Book availability receives moderate feedback (50% very satisfied, 10% not satisfied), suggesting room for improvement but less urgency than journals or wi-fi.