The chart below compares the level of satisfaction about the library’s current services of full time and part time students.
It is noticeable that the extent of satisfaction of university students in IT support was significant lower than that of opening hours. On the whole, the majority of full-time students have higher pleasure degree in the library’s services when compared to part-time students.
In terms of current opening hours, the proportions of feedback “very happy” from full-time and part-time students stood out with the most significant figure with 87% and 72% ,respectively. Regarding the full-time sectors, the percentage of individuals extremely satisfied with the quality of this service was the highest at 87%, followed by group of people neutral with the experience at 12% and rates of opinions that disappointing with the services took the last spot. Similarly, part-time students was on the same page with the views of those pursuing full-time education for opening hours of the library with 72% of students who happy with this services, 23% and only 5% for the opinions “quite satisfied” and “disappointed”, respectively.
The percentage of students who study on a full-time basis very satisfied with IT support of the library took the lead in with 54%, whereas it rates of the disappointment of this service came in last with 15%. By contrast, while the rates of in part-time study appreciated the IT service of this library was outperformed by all other categories, it proportion of the disappointment among part-time consumers was 45%, which was considerably higher than of full-time students.