The graph presents data on the volume of enquiries made to a city’s Tourist Information Office during the first half of 2011.
Overall, there are three ways in which tourists can make enquiries: in person, by letter or email and by telephone. At the start of the data collection in January, most tourists made enquiries by telephone, while face-to-face contact was the least favored method. By contrast, in June, the majority of enquiries was made in person, whereas only a very small proportion were sent by letter or email. In addition, it is notable that the figure of enquiries submitted by person primarily increased, while sending by phone showed a more fluctuating trend, and submissions by letter or email mainly declined over the time period.
Initially, with approximately 400 queries recorded in January, the volume of enquiries sent to the Tourist Information Office via direct contact increased steadily throughout the period. The figure rose by 50% in February, reaching 600 queries in, then climbed to 800 queries in March. Subsequently, the number of face-to-face queries saw a dramatic surge, with an additional 400 or more being recorded each month, exceeding queries made by telephone and ultimately reaching a peak of 1900 queries in June.
In contrast, sending enquiries by letter or email showed a downward trend. Starting at around 750 enquiries per month, the figure gradually fell to 700 by March. Then, the figure plummeted over the next two months, reaching only half the number recorded in January, to around 380 enquiries in May. Subsequently, the data stabilized in June.
Lastly, the number of telephone enquiries showed a more fluctuating trend in comparison to the other two methods. Beginning with 900 queries a month, which was the highest at that time, the figure underwent a slight dip in February before quickly rising to 1000 queries a month in March. Subsequently, the number remained stable in April and increased over the last two months, reaching 1400 in May and 1600 in June, respectively.