The line graph compares the number of enquiries received by a tourist information office via three channels – in-person visits, telephone calls, and letters or emails – over the six-month period from January to June 2001.
Overall, the figures reveal a marked shift in the preferred means of obtaining information. While face-to-face enquiries experienced substantial growth and ultimately became the predominant channel, telephone enquiries followed an upward trajectory despite some initial fluctuations. By contrast, correspondence-based enquiries declined sharply over the period.
In January, telephone enquiries stood at approximately 800, twice the figure recorded for in-person visits, at 400. Meanwhile, enquiries submitted by letter or email accounted for around 600. The number of face-to-face enquiries subsequently climbed steadily, overtaking telephone enquiries around March or April before reaching a peak of 1,200 in June. Telephone enquiries, having dipped slightly to approximately 750 in February, remained relatively stable at 800 until April, after which they rose considerably to 1,100 by the end of the period.
Conversely, the number of enquiries made by