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The image shows a line graph tracking three methods of complaints to an airline from January to June 2009. In January, 600 complaints in person, 400 by email/fax, 200 by telephone; February, approximately 700 in person, 800 by email/fax, 300 by telephone; March, approximately 800 in person, 1200 by email/fax, 500 by telephone; April, approximately 950 in person, 1400 by email/fax, 800 by telephone; May, approximately 1200 in person, 1600 by email/fax, 1400 by telephone; June, approximately 1400 in person, 1800 by email/fax, 2000 by telephone. Email/fax complaints increase consistently, overtaking in-person complaints in February and telephone complaints in June. Telephone complaints show the most significant growth. In-person complaints have the steadiest, modest increase.
Given the complexity of the image, the above description may not be entirely accurate.
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The line graph compares the number of complaints received by the complaints department of an airline over a six-month period in 2009, according to three different types of contact, in person, by telephone and by email or fax.
Overall, the total number of complaints made in person and by telephone increased significantly over the period, especially experiencing dramatic growth in person while complaints submitted by email or fax decline sharply over the six-month period.
Complaints made in person began the period with around 400 which was the lowest, but this figure rose steadily, overtaking the other categories in April and reaching approximately 1900 by June. Complaints made by phone started at approximately 900 and showing both decreases and increases until April. However, they climbed sharply between April and June, reaching about 1600 by the end of the period.
In contrast, complaints sent by email or fax followed a downward trajectory. The figure fell gradually from roughly 800 in January to about 400 in May, and remained stable in the final month.
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