Letter

Band 5+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter: Describe the complaints that have been made Say why the reception area is important Suggest how the reception area could be improved

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Dear Mr. John,

I am writing this letter to discuss the reception area of our company. I was studying during the past fews days the complaints received by our guests and I have some suggestions to improve our next reception area.

To begin, the most common complaints was about the environement of the event and it’s localisation which is considered as far from the city which was difficult to reach. Besides, the presentation of the medicaments was lacking from illustrations and animations.

As it is known this reception is such a crucial event to our society to expose our medications to the public and attract the costumers for the new products. Otherwise, it is the most significant event during the year.

Under these circumstances, it is relevent for us to take some decisions to enhance our reception, starting with the choice of the site of the event that should be accesible to all public. Besides, the good advertisement would be a key to attract the organisations in the market .

If you need any further informations about the subject, feel free to contact me.

Yours faithfully.

Word Count: 186

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

reception: 4

event: 4

Try using synonyms for the above words

Task Response

The letter addresses the task by describing complaints, explaining the importance of the reception area, and suggesting improvements. However, the response includes some irrelevant information, such as mentioning 'medicaments' and 'illustrations,' which detracts from the overall task achievement. To improve, focus on providing more specific and relevant details directly related to the reception area itself, rather than the presentation of medications.

Coherence & Cohesion

The letter's organization is somewhat unclear, particularly in the transition between describing complaints and explaining the importance of the reception area. The flow of ideas could be improved by using more explicit transition words and phrases to guide the reader. For example, you could use phrases like 'In addition to this' or 'Furthermore' to connect related ideas. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there are instances where more precise word choices could enhance the impact. For example, instead of 'environement of the event,' consider using 'atmosphere' or 'setting.' To improve, focus on expanding your vocabulary related to business communication and event management. Also, pay attention to the correct usage of articles (a, an, the) as errors in this area can affect clarity.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. There are issues with subject-verb agreement ('complaints was'), incorrect verb tenses ('was studying'), and article usage ('the environement'). To improve, focus on reviewing basic grammar rules and practicing sentence construction. Pay close attention to verb tenses, subject-verb agreement, and the correct use of articles. Proofreading carefully for these common errors will significantly enhance the accuracy of your writing.

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