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Letter

Band 5+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter: Describe the complaints that have been made Say why the reception area is important Suggest how the reception area could be improved

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I trust you are keeping well. I am writing to suggest you how the reception area could be improved because many complaints have been received about it from the visitors.

It is a multinational company and reception area is always crowded, moreover, only two cabins are running for the clients guidance. Furthermore, the seating area is congested, the visitors have to wait long time.

As it saying first impression is the last impression, therefore this place essential for the guests. Because everyone will interact with the reception area staff, if they are comfortable with this service, then they arrive again and again.

I would like to suggest you this place should be spacious and extra seat available for them with refreshment and also more cabins should built for the convenience of clients.

I hope you will consider my suggestion. Thank you for giving me this opportunity.

yours faithfully,

Rabia.

Word Count: 151

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Overall Band Score

5.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
reception: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses the task by describing complaints, explaining the importance of the reception area, and suggesting improvements. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and varying sentence structure.

Coherence & Cohesion

5
The letter is generally organized, but the flow of ideas could be smoother. Consider using more varied cohesive devices to link sentences and paragraphs. For example, in the third paragraph, the connection between the importance of first impressions and the reception area could be more explicitly stated. Also, ensure each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

5
The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying the area is 'congested,' you could use more descriptive words like 'cramped' or 'overcrowded.' Try to incorporate more specific vocabulary related to office environments and customer service to enhance the impact of your suggestions.

Grammatical Range & Accuracy

5
The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement (e.g., 'only two cabins are running'), correct article usage, and proper tense formation. For example, 'As it saying' should be 'As the saying goes'. Also, review sentence structure to avoid awkward phrasing. Proofreading carefully before submission can help catch these errors.

Answers On The Same Topic:

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter: Describe the complaints that have been made Say why the reception area is important Suggest how the reception area could be improved

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Dear sir, Hope this letter finds you well . I am witting this letter to suggest you, how the reception area could be improved. People have complained about the constricted area to stand along with sitting area. Reception area is very important, as it this the first place were visitors came to interact. It could […]

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