Letter

Band 7+: You recently attended a concert at a local venue, but were very disappointed with the experience. Write a letter to the venue management complaining about the concert experience. You should include details about: - the specific issues you encountered during the concert - how these problems detracted from your enjoyment - what resolution you are hoping for, such as a refund or voucher.

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Dear sir/madam,

I am writing this letter in order to complaint about the inefficient management of the “Stary Nights” concert by renouned artist Millie Brown that took place last week at City Hall, Ludhiana, Punjab, India.

To start with, I would first like to complaint about the late commencement of the event than what was mentioned on the official website of the concert. I had to wait for almost 2 hours because of that. The second major problem was overcrowding and scarcity of the management staff. For instance, there was a long queue not only at the entrance but also in front of the bathrooms. In addition to this, the sound system was not functioning properly. The folks in the back rows were barely able to hear the music.

This poor management by your team made the whole concert a tremendously horrible experience for me. I had purchased the tickets, which were quite expensive, almost 6 months ago and i was really hoping to enjoy the concert, however , my expectations were rather met by disappointment and frustation.

Based on these grounds, I would like to request for the partial refund of my ticket price.

I really hope that you will look into this matter and provide me with the fair compensation. I look forward to hearing from you.

Thanking you.

Regards,

Arshdeep Kaur

Word Count: 224

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

concert: 4

management: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it clearly describes the problems (late start, overcrowding, long queues, poor sound), explains the impact on enjoyment and money spent, and requests a partial refund. The tone is appropriate and the letter is well-structured. Minor lapses include a few spelling errors (e.g., 'complaint' instead of 'complain', 'renouned' instead of 'renowned', 'frustation' instead of 'frustration') and informal phrasing ('folks'). To improve, proofread for spelling and use more formal vocabulary. Overall, the task is well covered.

Coherence & Cohesion

The letter is logically organized with clear paragraphs for the problems, their impact, and the expected action. However, the opening sentence is overly long and could be split for better clarity. The use of cohesive devices is adequate but sometimes mechanical (e.g., 'To start with', 'The second major problem', 'In addition to this'). The overall flow is easy to follow, but minor lapses in paragraphing (e.g., the impact paragraph could be more developed) slightly affect the smoothness.

Lexical Resource

The letter uses a good range of vocabulary appropriate for the task (e.g., 'inefficient management', 'overcrowding', 'scarcity', 'tremendously horrible experience'). There are some errors in word choice and spelling ('complaint' instead of 'complain', 'renouned' instead of 'renowned', 'frustation' instead of 'frustration'). The phrasing is generally natural, but some expressions are slightly informal or imprecise (e.g., 'folks in the back rows'). Overall, the lexical resource is adequate but not fully sophisticated.

Grammatical Range & Accuracy

The letter contains a mix of simple and complex sentence structures, but there are several grammatical errors that affect accuracy. For example, 'I am writing this letter in order to complaint' should be 'to complain'; 'the late commencement of the event than what was mentioned' is awkward and should be 'later than what was mentioned'; 'i' should be capitalized; and there are punctuation issues (e.g., missing comma after 'however'). The range of structures is limited, and while the errors do not impede understanding, they are noticeable and reduce the overall grammatical accuracy.

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