Letter

Band 9: You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: - Give details about the order you made - Explain what was wrong with the item - Tell the company what you want them to do about it

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Dear Sir or Madam,

I am writing to complain about a smartphone that I ordered online from your company, as it arrived in an unusable condition and did not function properly.

I ordered a Galaxy A56 last week after seeing the features advertised on your website. In particular, your company described it as a high-quality smartphone with an excellent camera and long-lasting battery life. It was also advertised as a cutting-edge device, which encouraged me to purchase it.

However, when I received the phone, I was disappointed to find that its battery ran out of charge after only half an hour of use. Furthermore, when I tried to charge it again, it took approximately five hours to reach a full charge. In addition, the photos I took with the camera were very unclear and did not meet the quality I had expected.

I would therefore like to request a replacement with a fully functioning device. I have also kept the receipt and understand that the product is eligible for replacement or a refund within six months. If a replacement is not possible, I would appreciate a full refund instead.

I look forward to your response and hope that this issue can be resolved promptly.

Yours faithfully,

Fatima Hussein

Word Count: 208

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

charge: 3

replacement: 3

Try using synonyms for the above words

Task Response

The letter fully addresses all three bullet points with clear and relevant details. The order is described (Galaxy A56, ordered last week), the problems are explained (battery life, charging time, camera quality), and the desired action is clearly stated (replacement or refund). The tone is appropriate and formal, and the letter is well-structured with a logical flow. No improvements are necessary.

Coherence & Cohesion

The letter is exceptionally well-organized and easy to follow. The use of paragraphing is skillful, with a clear introduction, detailed explanation of the issue, and a polite request for resolution. Cohesive devices such as 'However', 'Furthermore', 'In addition', and 'therefore' are used naturally and effectively, making the message flow effortlessly. No improvements are needed in this area.

Lexical Resource

The vocabulary is wide-ranging, precise, and appropriate for a formal complaint letter. Phrases like 'unusable condition', 'cutting-edge device', 'long-lasting battery life', and 'eligible for replacement or a refund' demonstrate sophisticated control of lexical features. The language is natural and accurate throughout. No suggestions for improvement.

Grammatical Range & Accuracy

A wide range of grammatical structures is used with full flexibility and control. Sentences are varied and complex, yet clear and error-free. Punctuation is used appropriately. The letter demonstrates excellent grammatical accuracy. No improvements are necessary.

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Band 9: You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: - Give details about the order you made - Explain what was wrong with the item - Tell the company what you want them to do about it

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: – Give details about the order you made – Explain what was wrong with the item – Tell the company what you want them to do about it

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: – Give details about the order you made – Explain what was wrong with the item – Tell the company what you want them to do about it

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: – Give details about the order you made – Explain what was wrong with the item – Tell the company what you want them to do about it

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Coherence & Cohesion

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