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Letter

Band 5+: You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: - Give details about the order you made - Explain what was wrong with the item - Tell the company what you want them to do about it

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Dear sir/ madam

I am writing today to complain the poor service i received from your company Daraz. Last week i buy a limited addition

of cup for my mom oder nuber #55667 form your website. But yesterday 20 november i receive my item but its broken.i take a video when i open my parsal but quailty

of packing is very bad.I wanted to surprice my mom but i receive damage item form your website . but noe not possible for i

gift this cup to my mom. Its hurting me i wait for a week but now i received damage item .I kindly request you replacement

the item or fully refunded . i am happy to return the damage item . i hope you take action on my complain and pack well the item again.

your sincerely,

Mr Ali,

contact # 008866

Word Count: 143

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

damage: 3

Try using synonyms for the above words

Task Response

6.5

The letter addresses all parts of the task, providing sufficient detail on the order, the problem, and the desired resolution. However, the clarity could be improved. The letter falls short of the required 150 words.

Coherence & Cohesion

4.5

The letter's message is mostly understandable, but the numerous grammatical errors and informal style disrupt the flow and make it difficult to follow at times. Improved sentence structure and paragraphing would significantly enhance coherence.

Lexical Resource

The vocabulary used is adequate, but the range is limited, and some word choices are not precise. More sophisticated vocabulary and precise language would improve the overall impact.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect the clarity and overall impression. Significant improvement in grammar and punctuation is needed to achieve a higher score.

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