Letter

Band 5+: You recently attended a concert at a local venue, but were very disappointed with the experience. Write a letter to the venue management complaining about the concert experience. You should include details about: - the specific issues you encountered during the concert - how these problems detracted from your enjoyment - what resolution you are hoping for, such as a refund or voucher.

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Dear Sir or Madam,

I am writing this letter to express my dissatisfaction regarding the organization of a concert that I attended last week in New York.

I was impatiently waiting to be present at this event because I am a big fan of Celine Dion, therefore I paid for VIP seats, at my surprise, the placement of seating was so far from the scene, I could not see clearly the artist, and what made it worst is the sound, it was low as the audience were full of excitement they sang all the songs among the singer, to the point that I heard screaming more than the lyrics.

That made me angry and disappointed, as I spent half of my salary to have a fun experience, it turned up to be the most horrible one.

For these reasons, I would be grateful if you could give me a refund of $ 600 that I have paid.

Yours faithfully

Ferdaousse

Word Count: 160

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses the task by describing the seating and sound problems, explaining how they impacted enjoyment, and stating a desired outcome (a refund). The tone is suitable for a formal complaint. To improve, ensure all points are fully developed: the seating issue could be more specific (e.g., blocked view or distance), and the sound problem could be clarified (e.g., whether it was the venue's system or audience noise). Additionally, avoid minor inaccuracies like 'scene' instead of 'stage' and 'worst' instead of 'worse'. The request for a refund is clear, but you might also suggest alternative solutions (e.g., a partial refund or future discount) to show flexibility.

Coherence & Cohesion

The letter has a clear structure with an introduction, body, and conclusion, but the flow is disrupted by run-on sentences and lack of clear paragraphing. The ideas are presented in a single block, making it harder to follow. To improve, break the letter into separate paragraphs: one for the problems, one for the impact on your enjoyment, and one for your expectations. Use linking words like 'firstly', 'furthermore', and 'as a result' to connect ideas more smoothly.

Lexical Resource

The vocabulary is adequate but limited and sometimes imprecise. For example, 'placement of seating was so far from the scene' could be improved to 'the seating was positioned far from the stage'. 'What made it worst' should be 'what made it worse'. Try to use more varied and natural expressions, such as 'severely impacted my enjoyment' instead of 'made me angry and disappointed'. Avoid informal phrases like 'half of my salary' in a formal complaint letter.

Grammatical Range & Accuracy

There are several grammatical errors and awkward phrasings that affect clarity. For instance, 'at my surprise' should be 'to my surprise', 'the sound, it was low' is a comma splice, and 'they sang all the songs among the singer' is unclear. Punctuation is inconsistent, with missing commas and run-on sentences. To improve, use a mix of simple and complex sentences correctly, and proofread for subject-verb agreement and article usage. Consider using shorter sentences to avoid errors.

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Task Response

Coherence & Cohesion

Lexical Resource

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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