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Letter

Band 8+: work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do Write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

I hope this letter finds you well. I recently purchased a piece of equipment for my kitchen from your store, and unfortunately, it turned out to be faulty. The [specific problem with the equipment] is causing a major inconvenience in my daily cooking routine.

I took the initiative to call your shop and explain the situation, but I didn’t receive any action or assistance. I was hoping to get some guidance on how to fix the issue or possibly exchange the equipment for a working one. However, my concerns were not addressed, and I’m still left with a non-functional kitchen tool.

I kindly request your intervention in this matter. It would be greatly appreciated if you could arrange for a technician to either repair the equipment or provide a replacement. I believe in the quality of products from your store and I’m confident that this issue can be resolved satisfactorily.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Thank you

Raman

Word Count: 169

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

equipment: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task by describing the problem with the equipment, explaining the lack of action taken when the shop was phoned, and stating what the writer would like the manager to do. To improve, consider providing more specific details about the equipment problem and the lack of action taken by the shop.

Coherence & Cohesion

The letter is well-organized with clear paragraphing. Ideas are logically presented, making it easy to follow. Some minor improvements can be made in linking sentences more cohesively to enhance the overall flow.

Lexical Resource

There is a good range of vocabulary used appropriately throughout the letter. The writer demonstrates control and flexibility in word choice. To enhance lexical resource further, consider incorporating more varied vocabulary and expressions.

Grammatical Range & Accuracy

The letter shows a wide range of grammatical structures used accurately. Punctuation and grammar are mostly correct. To improve, pay attention to minor errors in punctuation and sentence structure for a more polished piece.

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