Band 6+: Write a letter of complaint to the seller. You have recently ordered an item through the Internet but are not happy with the purchase. Write to the company. In your letter: Describe what you purchased, Explain why you are not happy with the purchase, Tell them what you would like them to do about the situation.

Dear Sir/Madam

I am writing regarding my recent purchase which arrived this morning.

Last week, I ordered a pair of headphones on your online platform. Upon receiving the item, I was disappointed to find it was well below the standard expected. The product description said that it had an integrated mic, but this key feature did not work as advertised. Additionally, the product arrived damaged with a minor scratch on the surface, so there seemed to be an error during delivery. I had had high expectations of this product, and these unacceptable errors were really frustrating.

To resolve the problem, I kindly request a full refund for the purchase price, including any shipping fees incurred. Otherwise, I insist on an immediate replacement provided that it has standard quality as advertised.

I would appreciate your immediate attention to this matter.

YourS faithfully,

Phuong