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Letter

Band 5+: Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: • Describe the item you bought • Outline what the problem is • Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows:

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing this letter to get a refund for a faulty item which I recently purchased from your Delhi Store Location last week because the item is no longer working and giving me hard time using it.

I have purchased Bose comfort headphones 2 with Invoice number IXYZ123 Dated 12th August 2024 from New Delhi location. Ever since I started using this device its not able to connect with my phone and gets auto disconnect whenever I am enjoying a session of music or over call.

Furthermore, these headphones are not providing a pleasant experience as I can hear a murmuring sound whenever I play songs on my mobile device and even after troubleshooting it’s still giving me issues. Even though, Bose is a well renowned brand and still having these issues is not what I can expect from such a big Brand.

I request you to please process a refund on the same credit I used at the time of purchase and I can either return this in store or Can be sent off to your warehouse.

Hope to hear from your soon

Sincerely,

Xyz

Word Count: 191

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6

The letter adequately addresses the task, providing the necessary information about the purchase, the problem, and the desired outcome. However, the letter could be more concise and organized.

Coherence & Cohesion

5

The letter lacks a clear structure and flow. The sentences are not always connected logically, and the overall message is difficult to follow.

Lexical Resource

5.5

The letter uses a range of vocabulary, but some choices are not entirely appropriate or precise. The language could be more formal and sophisticated.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors, which significantly affect the clarity and readability of the message. The use of punctuation and sentence structure needs improvement.

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