Dear Sir,
I am writing this letter to you because of the problems i faced when i was holiday at your hotel.
Firstly, let me introduce myself to you for you to remember me. I am Mertcan from Istanbul. We have talked about restaurants in the hotel lobby at fifth of July. I was trying to say that restaurants aren’t clean at all. They have massive trash bins at the both sides of exit door. As a customer, I thought this is the one of the worst hotel restraurant I have ever seen. Apart from this, one particular hotel staff whom is recepsionist, rude and wasn’t helping at all. He was trying to get Money for himself. He didn’t answer any of my question until I give him money. I don’t get it this situation. I already paid for everything in hotel. Why do I have to pay more even for asking questions?
Obviously, there are some major problems about this hotel. I talked with other customers like me and they were complaining about restaurant as well. I understand that I am not the only person who dislike this hotel.
I hope to hear from you regarding this matter as soon as possible.
Yours faithfully,
Mertcan Gülsün