Letter

Band 6+: Write a letter to the airline manager regarding the behavior of one of the staff members on your flight - give details of your flight - say what problem with the staff member was - what would you like the manager to do regarding the matter

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Dear Sir or Madam,

I am writing this letter to express my disappointment regarding the inappropriate behaviour of your staff which I faced while I was on board your flight.

My name is Tahmina Akter, and I am a frequent flyer of your airline. Last Monday, on 25th November, I was travelling from Dhaka to Houston, Texas, due to a business meeting. My flight number was BA143.

I had arrived at the airport on time. After clearing boarding formalities, I boarded my flight.

Everything was good until I had my dinner. After having a meal, I was not feeling good. I had suffered hyperacidity. I immediately called one of your staff members named Jyoti and asked her to provide some soft drinks or medicine. However, she did not respond to it and went from there. I thought she might come back, but she did not. I was totally ignored by her. I was feeling uncomfortable through my flight.

It would be nice if you reprimanded your staff for this unprofessional behaviour, as it could damage the reputation of your airline. Also, a verbal apology from her would be appreciated.

Yours faithfully,

Tahmina Akter

Word Count: 193

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the flight, the issue with the staff member, and the desired action from the manager. The information is presented clearly and sufficiently. To further enhance the response, consider adding more specific details about the impact of the staff member's behavior on your experience. For example, you could elaborate on how the lack of assistance affected your ability to prepare for your business meeting or the overall discomfort you experienced during the flight. This would provide a stronger justification for your request for action from the manager.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, consider adding more specific details to enhance the flow and connection between ideas. For example, you could elaborate on the impact of the staff member's behavior on your overall experience.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary suitable for the task. Words and phrases like 'inappropriate behaviour,' 'frequent flyer,' and 'reprimanded' are used effectively. To further enhance your lexical resource, try incorporating more varied and nuanced vocabulary to describe your experience and the staff member's actions. For example, instead of 'not feeling good,' you could use a more descriptive phrase like 'experiencing severe discomfort.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are generally accurate and varied. To improve further, pay close attention to verb tense consistency and sentence structure complexity. For example, ensure that the tenses used accurately reflect the sequence of events. Also, try to vary your sentence structures to make the writing more engaging.

Band 6+: Write a letter to the airline manager regarding the behavior of one of the staff members on your flight - give details of your flight - say what problem with the staff member was - what would you like the manager to do regarding the matter

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You are taking a course at a local college. The deadline for your project was last week but you haven t finished it. Write a letter to your lecturer. In your letter introduce yourself explain why you haven't handed in the project yet request more time to do it.

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Task Response

Coherence & Cohesion

Lexical Resource

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