Dear Sir or Madam,
I hope this message finds you well. I am writing to complain about the problem at the baggage section of the airport. My name is John Wilson and my flight number was EK234.
Let me explain you in more details. My flight was from Mumbai to Toronto via Dubai. I was informed at the baggage section that I will be receiving my baggage at Dubai airport. When I reached to collect the same, I was surprised to know that my baggage was lost.
Furthermore, I went to check in “Lost and Found “office but when I reached there, I was informed that responsible person was on his lunch break. He returned after two hours. However, lunch break was supposed to be one hour. Consequently, I could not catch my connecting flight and thus missed my important business meeting.
I request you to please look into this matter, where lost and found office needs to work round the clock. Moreover, I would like you to schedule me another connecting flight as soon as possible. I hope future passengers will not face the same problem again.
I look forward to hear from you soon.
Yours Sincerely,
John.
