Letter

Band 6+: write a letter to the company about incorrect product delievered

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Respected Sir/Madam,

I am writing to formally complain about an incorrect product delievered. Given the strong reputation and professionalism of your prestigious establishment, I purchased the Dell Xp laptop from your company’s website with high expectations, unfortunately, I was disappointed with the service provided.

To begin with, the package was torn and unsealed, displaying carelessness while delivery and raised concern regarding fhe authenticity of the product. However, I want to specifically highlight, that recieved a mobile phone in place of a laptop I ordered, this shows mismanagement and unprofessionalism. Such negligence not only damage your company’s reputation but also discourage people from making future purchase from your website.

Failure to deliever the product on time has caused considerable inconvenience and disrupted my work. Considering the circumstances, I would appreciate, full refund of payment or re-delivering the product would be the most practical solution. In addition, I recommend ensuring strict quality checks and employing responsible delivery partner, would ensure that such incidents are not repeated in future.

In trust that you will look into this matter and take decisive action to improve your service.

Yours faithfully,

Pooja Singh

rate my essay will it be 7.5 or 8

Word Count: 196

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

would: 3

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Task Response

The letter appropriately addresses the task by clearly stating the issue, detailing the problems encountered, and suggesting solutions. The content is relevant and sufficiently covers the requirements of the task. A few more specific details about the order (e.g., order number, date of purchase) could further enhance the response.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas more closely together. For example, the issues with the package condition and the incorrect item could be discussed in the same paragraph. Also, ensure a smoother transition between the description of the problem and the suggested solutions.

Lexical Resource

The vocabulary used is adequate for the task, with some attempts at using more formal language. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to customer service and product complaints. For instance, instead of 'mismanagement,' you could use 'logistical error' or 'fulfillment error.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure and ensuring correct verb tense usage. Pay close attention to subject-verb agreement and the proper use of articles (a, an, the). Proofreading carefully before submission can help catch these errors.

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Band 6+: write a letter to the company about incorrect product delievered

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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