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Letter

Band 6+: write a letter to the manager regarding hotel services. Share your experience. What issues affected you the most, and give some suggestion.

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Note: Both the topic and the answer were created by one of our users.

Dear Manager ,

I hope this message finds you well.

I am writing to express my this appointment regarding the services at your hotel during my recent stay. I stayed at your restaurant last night and had a very unpleasant experience. Allow me to share the issue I encountered.

My name is kavita and my room number was 504. I would like to l draw your attention to this matter. A few days ago, I made a reservation at your hotel. However upon my arrival, your staff informed me that they had no record of my booking. After a lengthy discussion, Eventually I was assigned a room.

Unfortunately, the room was clean and disorganised. I have some allergy to dust and dust triggered my allergies. I found this on my beds and when I requested to clean, I was assured that staff would attend it. However, no one arrived to address the issue.

Additionally, I found the staff was unprofessional because the communication was polite and this affected my overall experience at your restaurant.

I would like to offer some suggestions regarding your staff and services. Your hotel has a strong greetings and repetition on Google. I believe it would be beneficial either to provide your staff some training or you can change your staff as per your convenience.

Thank you for your time and consideration. I look forward to your prompt response.

Yours sincerely,

Kavita.

Word Count: 236

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Overall Band Score

6

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 6

would: 4

hotel: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses the task by describing the negative experience and offering suggestions. However, the structure could be improved for better clarity and impact.

Coherence & Cohesion

6

The letter's message is mostly understandable, but the flow is disrupted by some organizational issues and grammatical errors. Improving sentence structure and paragraphing would enhance coherence.

Lexical Resource

5.5

The vocabulary used is appropriate, but the range could be expanded for a more sophisticated expression. More precise word choices would strengthen the letter's impact.

Grammatical Range & Accuracy

4.5

Grammatical errors and inaccuracies affect the overall clarity and fluency of the letter. Improving grammatical accuracy is crucial for a higher score.

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