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Letter

Band 5+: Write letter to complain about your recent experience on shop visit and request for refund for the damaged product

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Note: Both the topic and the answer were created by one of our users.

Hi Manager,

My name is Shan and I am your regular customer of your shop for the last 5 years. I had major dissatisfaction on my last visit and I am writing this email to complain it.

Last Wednesday, I came to your shop for purchase of a China tea cups as a Christmas present to my sister. Upon checking, from outside without opening the seal of the box, cups were looking good and meets my expectation. So, I went ahead with the purchase and I know there is default 3 days exchange policy in your store.

Unfortunately , when I reached home I saw two cups were broken. Next day, I landed back to store and explained this to a customer support person Name Sheela. She gave me reply in a rude manner, this breakage could have occurred on my way back to home. I tried to persuade her by the fact , I was careful and its less likely to happen , but she never listened to me and left walking when this conversation was happening.

I want to bring this to your attention about this inappropriate customer handling and issue me a replacement or refund.

Regards,

Shan

Word Count: 200

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses the task by clearly stating the complaint and the desired resolution. However, some aspects of the complaint could be more thoroughly explained for a higher score.

Coherence & Cohesion

5.5

The letter's message is mostly understandable. However, the flow could be improved by better connecting ideas and using smoother transitions between paragraphs. The grammar errors impact the overall coherence.

Lexical Resource

5

The vocabulary used is appropriate for the context, but a wider range of vocabulary and more precise word choices would enhance the letter's impact. More sophisticated language would improve the score.

Grammatical Range & Accuracy

4

The letter contains several grammatical errors that affect the clarity and fluency of the writing. Improving grammatical accuracy is crucial for a higher score.

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