Band 9: WRITING TASK 1 You should spend about 20 minutes on this task. The chart and table below show the results of a survey of library users at a university. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Write at least 150 words.

The pie chart illustrates five categories of library users, while the table presents their satisfaction levels with different library facilities.

Overall, full-time undergraduates account for the largest proportion of library users, whereas academic staff represent the smallest group. In terms of satisfaction, the helpfulness of staff receives the highest rating, while the availability of journals has the highest proportion of dissatisfied users.

Full-time undergraduates make up 44% of all library users, representing nearly half of the total. Full-time postgraduates account for 25%, followed by part-time postgraduates at 16%. The remaining users consist of distance learners, who represent 8%, and academic staff, who account for just 7%.

Regarding library facilities, 65% of users are very satisfied with the opening hours, while the remaining 35% are fairly satisfied. Staff helpfulness receives even more positive feedback, with 95% of users being very satisfied and 5% fairly satisfied. For the availability of books, 50% of users are very satisfied, 40% are fairly satisfied, and 10% are dissatisfied. In comparison, journal availability has a lower very satisfied rating of 45%, while 35% are fairly satisfied and 20% are dissatisfied. Similarly, 48% of users are very satisfied with Wi-Fi reliability, compared with 33% who are fairly satisfied and 19% who are dissatisfied.