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Letter

Band 8+: You are taking a bus to go to school. Recently, there have been many things you are disappointed. Write a letter to the bus company complaining about their recently bad services. Wrote about 120-150 words

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Dear Sir/Madam,

I am writing to formally express my dissatisfaction with the recent quality of service provided by your bus company. As a daily passenger who relies on your buses to travel to school, I have experienced increasing difficulties that greatly affect my journey.

Firstly, buses have frequently arrived late or, on some occasions, failed to stop at designated bus stations. This not only causes inconvenience but also results in delays to my school schedule. Secondly, the buses are often overcrowded, making it uncomfortable and unsafe for passengers. Furthermore, the condition of the buses has declined: seats are damaged, and the general cleanliness is far below acceptable standards.

I respectfully urge your company to take immediate measures to improve punctuality, safety, and maintenance of the buses. Reliable service is essential for students and all regular passengers.

Yours faithfully,

Word Count: 138

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

buses: 5

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Task Response

The letter effectively addresses all aspects of the task, clearly outlining the issues with the bus service and providing specific examples. The tone is appropriate for a formal complaint, and the suggested improvements are relevant. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is exceptionally well-organized, with a clear introduction, body paragraphs detailing the complaints, and a concise conclusion. Cohesive devices are used skillfully, ensuring a smooth flow of ideas and making the message easy to follow.

Lexical Resource

A wide range of vocabulary is used with precision and naturalness. The language is sophisticated and appropriate for a formal complaint, demonstrating excellent control over lexical features.

Grammatical Range & Accuracy

The letter showcases a wide variety of grammatical structures used with flexibility and accuracy. Punctuation and grammar are faultless throughout, contributing to the overall clarity and professionalism of the writing.

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