Date: 2026/09/28
To the Manager,
Great Grand hotel
I’m exteremly sad to express that visiting your hotel last night for my family dinner was worst experience. Hotel’s service and unorganized table setting has really disappointed us.
The day before yesterday I called your receptionist and booked a table for 9 people at the garden . I clearly mentioned at we will arrive at 6 P.M sharp . When we arrived at hotel, nobody was there to assist us. some how I called the waiter and ask him , we have the reservation under my name for 9 people in the garden . He checked reservation list and replied your reservation is booked inside the bar, he sincerly appolized for the misunderstanding and somehow manage the table in the garden but i was for 7 people. we had to manage the table of 7 and had to adjust which is very pathetic. To ensure if there is any misunderstading I went to recceptionist to ask her about my reservation. She completly diasgreed that i made reservation in garden , she even shouted loudely , which was very rude. I genrally don’t tolerate this kind of behavoiur but I let it go just beacuse I was with my family. I’m very disappointed with your serivice as well, I want to inform you that your team served us half cooked meat, after we waited for about 1.5 hours. The waiters were not even concerned that we are getting served late as well uncooked food.
I think we don’t deserve such treatment , espeically when we pay for the service and food and decides to spend our entire moment in your place. It was really a big day for our family, the environment in your hotel completly destroyed it. we deserve an apology for such mistreatment and also an invitation to serve us again and make us belive that your hotel is geniunely worth visiting again .
Thank you.