Letter

Band 6+: You booked a table at a restaurant for a special family celebration, but when you arrived, you were given a poor table and the service was extremely slow. Write a letter to the restaurant manager. In your letter: give details about the reservation you made and what happened when you arrived; describe the problems with the service and the impact on your celebration; suggest what action you would like the restaurant to take to make up for the experience.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing this to mention about the recent visit we made in your restaurant. It was an extremely bad experience during ur visit which ruined our whole night.

Last Friday, I decided to celebrate my birthday in your restaurant with my friends and family. At first, the front staff was so rude and did not great us courteously. Even though it was not busy that night, we had to wait almost 45 minutes just to get the table.

It was very frustrating to see how much we had to wait for our order as well. Even after a long wait, the food brought to us was not ours. Once we had our food we noticed the steak was overdone and the food tasted bland. We mentioned it to the waiter however, he refused to change it for us. Also the waiter wanted us to pay the bill first before we finished eating.

We were very disappointed with the customer service we had received that day. Your staff and food had ruined my birthday celebration. It was the worst experience we ever had in any restaurant. I hope you will teach your staff certain skills and manners this job requires.

I suggest you to keep a regular check on your staff.

Regards,

Jimmy

Word Count: 215

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 3

staff: 3

Try using synonyms for the above words

Task Response

The letter covers all three required points: it describes the poor service (rude staff, long wait, wrong order, overdone food), explains how it affected the birthday celebration, and suggests what the restaurant should do (train staff, regular checks). The tone is appropriately formal and the purpose is clear. However, there are some omissions and lapses: the response to the third point is somewhat vague (it asks for staff training but does not explicitly request compensation or a specific action like a refund or apology). Additionally, there are minor language inaccuracies and informal expressions (e.g., 'ur', 'did not great us', 'I am writing this to mention about') that slightly detract from the overall clarity. To improve, ensure all points are fully developed and use more precise, formal language.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body paragraphs, and conclusion. However, the flow is sometimes disrupted by abrupt transitions and repetitive phrasing. For example, the shift from the wait to the food quality could be smoother. Use cohesive devices such as 'Firstly', 'In addition', and 'Consequently' to link ideas more effectively. Also, ensure each paragraph has a clear central topic and that the final request is more specific and directly tied to the complaints.

Lexical Resource

The vocabulary is adequate for the task, but there is limited range and some imprecise word choices. For instance, 'great us courteously' should be 'greet us courteously', and 'teach your staff certain skills and manners this job requires' could be more naturally phrased as 'provide your staff with proper training in customer service'. To improve, use more varied and precise vocabulary, such as 'substandard service', 'inattentive staff', and 'rectify the situation'. Avoid informal language like 'ur' and 'bland' in a formal complaint letter. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors and awkward phrasings that affect clarity. Examples include 'mention about' (should be 'mention'), 'during ur visit' (should be 'during our visit'), 'did not great us' (should be 'did not greet us'), and 'I suggest you to keep' (should be 'I suggest that you keep'). There are also issues with tense consistency and article usage. To improve, proofread carefully and use a wider range of sentence structures, such as complex sentences with subordinate clauses. Ensure subject-verb agreement and correct use of prepositions.

Answers On The Same Topic:

See All

Your friend helped you to moveinto new house , write a letter. in your letter 1. Thank you friend for the help 2. Describe how useful it was 3. Invite him/her to visit your new house again

Dear Sally, Hello! how’re you? I hope you’re doing well! I want to say big congratulations for your new house, and I’m super excited that you’re going to shift next weekend there. I’d help you move in new apartment. I know that how much difficult moving stuff alone. As you know, when I moved in […]

Band 5+

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Dear Mr/Ms I am writing to let you know, I booked a table for two in your restaurant last fiday, Me and my Husband find out the menu that we order is not the same. I am very upset, because It was our marrige anniversary, we order some Egyptian menu as usual, which is Koshary […]

Band 4+

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Your friend helped you to moveinto new house , write a letter. in your letter 1. Thank you friend for the help 2. Describe how useful it was 3. Invite him/her to visit your new house again

write a letter to your friend inviting her to attend the party in your letter explain why you are organising the party say why you want your friend to come to the party describe what you are planning to do

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium