Band 8+: You booked a table at a restaurant for a special family celebration, but when you arrived, you were given a poor table and the service was extremely slow. Write a letter to the restaurant manager. In your letter: give details about the reservation you made and what happened when you arrived; describe the problems with the service and the impact on your celebration; suggest what action you would like the restaurant to take to make up for the experience.

Dear Restaurant Manager,

I am writing to formally express my extreme dissatisfaction with the experience my party had at your establishment on the evening of October 9th.

Despite having a confirmed reservation for 7 PM to celebrate an anniversary, we were not seated until after 8 PM. Furthermore, the demeanor of the hosting staff was unprofessional and dismissive when we inquired about the delay. When we were finally served, the quality of the food was far below expectations, with several dishes being served cold.

This series of failures completely ruined what was meant to be a special occasion for us. I expect a partial refund for this substandard experience. I look forward to your prompt response regarding how you intend to rectify this matter.

Sincerely,

[Your Name]