Letter

Band 4+: You recently purchased an electronic device from an online store, but it arrived damaged. You have contacted the store's customer service, but the issue remains unresolved. Write a letter to the manager of the online store explaining the problem. You should include details about: - The specifics of the damage to the device - What steps you have already taken to resolve the issue - What action you expect them to take to fix the situation

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Dear Sir,

I would like to inform you that I am a recent customer, and I bought an electric kettle online from your store.

I order an electric kettle online one week ago. I am very excited to recieved it. Electric kettle arrived on two days before but unfortunately it was damaged in box before unboxing. When I opened it so I am very disappointing for this situation because I need it for my office use.

I call your customer service number a lots of time but not recieve respond any response, so finally I am writing a letter to you as a customer service manager to complain about a malfunctioning electric kettle. I hope you will concentrate on my request. I will replace it another an electric kettle because its warranty also available. you give me a chance for good review of your store, I think reviews are more important for any business. I will give you a good review after you resolve my problem as soon as possible. Otherwise you return my full payment.

I look forward to hearing you soon.

Yours faithfully,

Word Count: 185

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

electric: 5

kettle: 5

customer: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements, explaining the item purchased, the problem, and the desired action. However, there are some lapses in clarity and relevance. The description of the problem is somewhat vague ('damaged in box before unboxing'), and the request for action is presented in a slightly confusing manner, mixing replacement, refund, and a review incentive. To improve, provide more specific details about the damage and malfunction, and clearly state a single preferred resolution (e.g., replacement or refund) without tying it to a review. Additionally, ensure the tone remains formal and focused on the complaint.

Coherence & Cohesion

The letter has a logical structure with an introduction, problem description, and requested action, but the flow is disrupted by frequent grammatical errors and awkward phrasing. The message can be followed, but with effort. Paragraphing is not effectively used; the letter is a single block of text. Cohesive devices are limited and sometimes misused (e.g., 'so finally', 'because'). To improve, use clear paragraphs for each point and employ a range of linking words (e.g., 'Firstly', 'In addition', 'Therefore') to enhance readability.

Lexical Resource

The vocabulary is basic and repetitive, with some inappropriate word choices (e.g., 'concentrate on my request', 'give me a chance for good review'). There is limited flexibility, and the tone is not consistently formal. To improve, use more precise and formal language (e.g., 'I am writing to express my dissatisfaction', 'I request a replacement or a full refund'). Expand your range of vocabulary to describe the problem and your expectations more clearly.

Grammatical Range & Accuracy

There are numerous grammar errors, including incorrect verb tenses ('I order', 'I call'), subject-verb agreement ('it was damaged'), and article usage ('an electric kettle'). Punctuation is often incorrect (e.g., missing commas, run-on sentences). The range of sentence structures is limited, and errors frequently impede understanding. To improve, focus on basic sentence structure, verb tense consistency, and proofreading for common errors. Practice using a variety of complex sentences with correct punctuation.

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Coherence & Cohesion

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You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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