Letter

Band 4+: You recently purchased an electronic device from an online store, but it arrived damaged. You have contacted the store's customer service, but the issue remains unresolved. Write a letter to the manager of the online store explaining the problem. You should include details about: - The specifics of the damage to the device - What steps you have already taken to resolve the issue - What action you expect them to take to fix the situation

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Dear Sir/Mam,

I’m writing this letter with regard my laptop that i have purchased online from your website 3 days ago.I have ordered latest model of dell laptop,it’s colour is black and it has 512 gigabyte storage with 12 gigabyte ram in it which is very powerfull.Today i recive it.

As i recive parcel it was pack in box which was very good packing.Then i open the box and it’s condition was looking very good as it was brand new but when i try to turn it ON it was not working.I thougt it’s battery is finish then i plugin charger and wait for sometime and tried again but it was still not working.

I request you for replace my laptop with same brand and qulities.If you don’t have same one in your stock then replace the brand but in need all qualities same like in my this laptop.

I am looking forward to receiving your response.

Yours faithfully,

Ali Umer

Word Count: 161

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

brand: 3

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points: it describes the item (laptop), when it arrived (3 days ago), the damage/malfunction (not turning on), and the expected action (replacement with same or equivalent). However, there are some minor omissions and lapses: the letter does not explicitly state that the item was expensive, as mentioned in the task, and the description of the damage could be more precise. Additionally, there are a few grammatical errors and informal expressions (e.g., 'i have purchased', 'it's colour', 'recive', 'thougt', 'finish', 'qulities'). To improve, ensure all task requirements are fully covered, use formal language, and proofread for spelling and grammar.

Coherence & Cohesion

The letter has a logical structure but is hindered by frequent grammatical errors and awkward phrasing, making it somewhat difficult to follow. Paragraphing is present but could be improved. Consider using clearer topic sentences and smoother transitions between ideas.

Lexical Resource

The vocabulary is basic and repetitive, with some inappropriate word choices (e.g., 'powerfull', 'qulities'). There is an attempt to use specific details, but the range is limited. To improve, use more precise and varied vocabulary, and check spelling. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are numerous grammatical errors, including incorrect verb tenses, missing articles, and punctuation issues. Sentence structures are mostly simple and often incorrect. Focus on basic grammar rules, such as subject-verb agreement and proper use of articles, and proofread carefully.

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Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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