Letter

Band 4+: You recently purchased an electronic device from an online store, but it arrived damaged. You have contacted the store's customer service, but the issue remains unresolved. Write a letter to the manager of the online store explaining the problem. You should include details about: - The specifics of the damage to the device - What steps you have already taken to resolve the issue - What action you expect them to take to fix the situation

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Note: Both the topic and the answer were created by one of our users.

Dear sir,

I am writing letter this for convey complaints related a new product buy shop online you.

On 5 Mey 2026, I bought a smartphone though website you. That item receiver on 9 Mey 2026, however it is a real shame because conditioner item have broken upon arrival.

Damage that I discovery this cracked screen this makes the item do not can be used as it should be.

In connection with this I am submit request for a full refund as soon as possible. I hope the you can provide a solusion satisfying regarding this matter.

As proof, I have attached photo condition of the item and evidence of purchase. I hope the issue can be Act up immediately.

Thanks you for you attention and cooperation.

Yours faithfully,

Tasia

Word Count: 130

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task, describing the item, the damage, and the desired resolution. There are some language errors, but they do not significantly impede understanding. To improve, focus on using more precise language and varied sentence structures. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas is frequently disrupted by grammatical errors and awkward phrasing. Paragraphing is present but could be used more effectively to separate distinct points. To improve coherence, focus on using clearer transitions between sentences and paragraphs. Ensure each paragraph addresses a single, focused idea.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate, which limits the clarity and precision of the message. There is a need to use a wider range of vocabulary to express ideas more effectively. For example, instead of 'conditioner item have broken,' consider using more precise language like 'the item was damaged' or 'the product arrived broken.' Focus on learning and incorporating more specific and varied vocabulary related to describing products, damages, and requests.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and improper article usage. Sentence structure is often awkward and unclear. To improve, concentrate on mastering basic grammar rules and sentence structures. Practice writing simple sentences and gradually incorporate more complex structures as your accuracy improves. Review and correct grammatical errors in your writing regularly.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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