Letter

Band 4+: You recently purchased an electronic device from an online store, but it arrived damaged. You have contacted the store's customer service, but the issue remains unresolved. Write a letter to the manager of the online store explaining the problem. You should include details about: - The specifics of the damage to the device - What steps you have already taken to resolve the issue - What action you expect them to take to fix the situation

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To: Customer Service Sun Company

Hello, good afternoon. I think i sincerely want to inform that my last bought product at your company running an issue. I haven’t noticed it until i open to check the qualitiy of the product, then found out that I got the damaged one. I have been trying to fix the problem for the whole day but have no idea what to do next. I’m Writing this letter to get some inisiation from your company to fix my problem. I highly respect for the next follow up from your technician. I will write down all the damages and the specific product as the whole information down below.

Iphone 15 pro max (the phone has no response while I’m pressing the button right after charging the phone to 100% and I have been trying some ways to fix it through youtube tutorials and still will not work)

I’m waiting for your response as soon as possible. Thank You

from: Customer

Word Count: 164

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter attempts to address the task but includes irrelevant information and lacks clarity in key areas. The details of the previous attempt to resolve the issue are not clearly explained, and the desired resolution is not explicitly stated. To improve, focus on providing specific details about the product, the damage, your previous attempts to resolve the issue, and clearly state what you expect the company to do to fix the problem.

Coherence & Cohesion

The letter's organization is weak, lacking clear paragraphing and a logical flow of information. The introduction is vague, and the transition between stating the problem and providing details is abrupt. To improve coherence, structure your letter with a clear introduction stating the purpose, followed by a paragraph detailing the product and damage, another explaining your previous attempts to resolve the issue, and a final paragraph stating your expectations. Using cohesive devices (e.g., 'Furthermore,' 'However,' 'Therefore') can help link ideas and improve the overall flow.

Lexical Resource

The vocabulary used is basic and lacks precision. Phrases like 'running an issue' and 'get some inisiation' are not natural or accurate. To enhance your lexical resource, use more specific and appropriate vocabulary related to the context of complaining about a damaged product. For example, instead of 'running an issue,' you could say 'has a defect' or 'is malfunctioning.' Instead of 'get some inisiation,' consider 'receive guidance' or 'find a solution.' Expanding your vocabulary and using synonyms will make your writing more effective.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and awkward phrasing. For example, 'I think i sincerely want to inform' is grammatically incorrect and should be rephrased as 'I am writing to inform you.' Similarly, 'I haven't noticed it until i open to check the qualitiy' contains errors in tense and word choice. To improve grammatical accuracy, review basic grammar rules, pay attention to verb tenses and subject-verb agreement, and proofread carefully for errors. Using a grammar checker can also help identify and correct mistakes.

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Lexical Resource

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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