Dear Sir/Madam,
I am writing to express my disappointment with the recent purchase of a television from your store, model number 0123TV, acquired on Thursday, 7 November. Upon setting up the unit, I was dismayed to discover that it does not function properly. To my frustration, not only the screen displays persistent flickering, but also the sound quality is inconsistent, which has rendered the television virtually unusable. Given the reputation of your company, I had expected a product of far higher quality compared to reality.
Furthermore, I promptly contacted your customer service on 9 November—just two days afterwards—to report the malfunction. However, despite assurances of assistance, I have not received any communication or resolution yet. This lack of follow-through has compounded my dissatisfaction, as I believe a swift and professional response would have been appropriate in this situation.
In light of these circumstances, I respectfully request that you address this matter by either arranging for an immediate repair with a certified technician or offering a replacement unit. Should neither of these options be feasible, I may appreciate a full refund of my purchase price. Additionally, I would expect clear and prompt communication regarding the steps that will be taken to resolve this issue, including a timeline for action.
I am looking forward to hearing the response at your earliest convenience to confirm how you intend to rectify the situation. You may reach the contact at my phone number here: 0123456789 or via email at abc123@gmail.com.
Thank you for your attention to this matter.
Yours faithfully,
Nova