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Letter

Band 6+: You have bought a laptop and found some problems with it. Write a letter to the manager of the shop.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

My name is John and I am writing to express my strong dissatisfaction concerning the laptop that I purchased at Korzinka on 17th July.

The first thing I would like to draw your attention to his that when I got home the laptop started working very slowly.I am disappointed because when it comes to the speed of laptop, the laptop worked very slowly.When I tried to contact you by phone no one could offer me any sensible answer.I would therefore like to request that I will be grateful if you change this one to another.

I feel I am entitled to a full refund in addition to an apology for the inconvenience caused.I will appreciate it if you could look into the matter as soon as possible.

I look forward to receiving your prompt reply and an adequate resolution to my problematic circumstance.

Yours faithfully,

John Jones.

Word Count: 151

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 4

Try using synonyms for the above words

Task Response

6.5

The letter effectively addresses the task by clearly outlining the problem and requesting a solution. The tone is appropriate for a formal complaint.

Coherence & Cohesion

5.5

The letter is generally coherent, but there are some issues with sentence structure and flow that make it slightly difficult to follow at times.

Lexical Resource

The letter demonstrates a good range of vocabulary, but there are a few instances where more precise or sophisticated language could be used.

Grammatical Range & Accuracy

There are a few grammatical errors that affect the clarity and fluency of the letter. These errors could be improved with careful proofreading and editing.

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