Letter

Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope you are having a great day. By way of introduction, my name is Devid Rezki, a customer from your store. I am writing to complain about a white shirt that I recently purchased from your online store. I ordered the shirt through your website last week, and it was delivered to my home two days ago.

Unfortunately, when I opened the package, I found many black stains on the shirt. The stains are clearly visible and make the shirt unsuitable to wear. I believe this is a product defect, as the shirt was supposed to be new and clean when delivered.

I would like to request a replacement as soon as possible. I urgently need the shirt because I bought it for an important event next week. Therefore, I would appreciate it if you could send me a new shirt before the event.

Thank you for your time and consideration, please accept my suggestion. I am looking forward to hearing from you soon.

Best Regards,

Devid Rezki

Word Count: 173

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

shirt: 7

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it provides details of the purchase (white shirt, ordered online, delivered two days ago), describes the problem (black stains), and explains the urgent need for a replacement (important event next week). The tone is polite and appropriate. Minor lapses include a slightly awkward closing phrase ('please accept my suggestion') and a few informal expressions ('I hope you are having a great day'), but these do not detract from the overall clarity and task achievement. To improve, consider using more formal language and ensuring all sentences are fully coherent.

Coherence & Cohesion

The letter is well-organized and easy to follow. Each paragraph has a clear purpose: introduction, problem description, and request for replacement. The use of cohesive devices is natural, though a few transitions could be smoother. For example, 'Therefore' and 'I would appreciate it' work well, but the final sentence 'please accept my suggestion' is slightly awkward and could be rephrased for better flow. Overall, the message is coherent and the paragraphing is appropriate.

Lexical Resource

The vocabulary is appropriate and generally precise. Words like 'product defect', 'unsuitable to wear', and 'urgently need' are used effectively. However, there is room for more sophisticated and varied vocabulary. For instance, instead of 'many black stains', you could say 'numerous dark blemishes' or 'several noticeable stains'. The phrase 'By way of introduction' is a bit formal and could be simplified. Overall, the lexical range is good but not fully flexible or sophisticated.

Grammatical Range & Accuracy

The grammar is accurate with a good range of structures, including complex sentences. There are no significant errors. Minor improvements could be made: 'please accept my suggestion' is an unusual phrase and could be replaced with 'I hope you can resolve this matter' or 'I look forward to your prompt response'. Also, the use of commas and sentence variety is fine, but a few more complex structures would enhance the grammatical range. Overall, the grammar is strong and controlled.

Answers On The Same Topic:

See All

You saw an advertisement for a part-time job at a local library. Write a letter to the library manager and say: • Why you are interested in the job • What experience you have • When you are available to start

Dear Sir or Madam, I am writing about an advertisement for a part-time vacancy at your bookstore. I am quite interested in the position because I would like to give back to the society. I have always wanted to make an impact in my community through supporting local businesses. Additionally, it’s proximity to my home […]

Band 7+

See All

Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Other Topics:

You saw an advertisement for a part-time job at a local library. Write a letter to the library manager and say: • Why you are interested in the job • What experience you have • When you are available to start

You have seen an advertisement for a part-time job that you are interested in. Write a letter to the employer. In your letter: explain why you are writing; describe your relevant skills and experience; ask for more information about the job and suggest a time for an interview.

Write a letter to the manager of the railway company. In your letter: describe the problems you experienced during the journey, explain how these problems affected you, say what you would like the railway company to do about the situation.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium