Letter

Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the outfit that I purchased from your branch in Colorado online last week and ask you to replace it with a new one as soon as possible.

I am a regular customer of your brand and check your website regularly. In your summer sale, I ordered a pink sweatshirt from your new collection online at half price (25 dollars).

However, when I received my order today and tried it on, I found out that there is a problem with the zipper and it does not close properly. Moreover, I found a small tear on the left pocket. I have attached the photos.

I was really disappointed with my purchase and am writing to notify you of the problem. I wanted to kindly ask you to replace my sweatshirt with a new one urgently, because I am planning to participate in a running competition in three days, in which I will need this sweatshirt. I ordered this clothing last week, considering your two-week delivery period, and I would be greatful if you could replace this as soon as possible.

I am looking forward to your response and would appreciate your prompt action to rectify this situation.

Yours sincerely,

Parisa Firoozbakhsh

Word Count: 211

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

replace: 3

sweatshirt: 3

Try using synonyms for the above words

Task Response

The letter fully addresses all parts of the task. The details of the purchase are clear (item, price, timing), the problems are well-described (zipper and tear), and the reason for urgency is logically explained (upcoming competition). The tone is appropriately formal and polite, and the structure is cohesive. No improvements are necessary as the requirements of the task are excellently satisfied.

Coherence & Cohesion

The letter is exceptionally well-organized. The progression of ideas is logical, moving from the introduction of the purpose to the details of the purchase, the description of the defects, and finally the urgency of the request. Paragraphing is used effectively to separate different aspects of the message, making it very easy for the reader to follow.

Lexical Resource

The vocabulary used is precise, natural, and appropriate for a formal complaint. Phrases such as 'express my dissatisfaction', 'regular customer', 'notify you of the problem', and 'rectify this situation' demonstrate a high level of lexical control. There is a good range of vocabulary related to the context of shopping and complaints.

Grammatical Range & Accuracy

The writer demonstrates a wide range of grammatical structures, including complex sentences and various tenses. The grammar is mostly accurate and does not impede communication. There is a minor spelling error ('greatful' instead of 'grateful'), but overall, the control of grammar and punctuation is very strong. To reach a perfect score, ensure that minor spelling errors are eliminated through careful proofreading.

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Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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A friend of yours is planning to visit your hometown for the first time and has asked for some advice. Write a letter to your friend. In your letter: - suggest some interesting places they should visit - recommend some local food they must try - offer to meet them or help them with their itinerary.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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