Letter

Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter with a heavy heart and complete dissatisfaction due to the dress that I recently bought from your online website.

I booked a dress on 2nd May 2026 and the reference number was 0765ZtU from your online store. It was medium-sized, beige-coloured maxi and all the description regarding the fabric was mentioned on the site. As I received my parcel, I found plenty of faults in the dress.

Firstly, the size of the dress is large so that it is not suitable according to my body fit. Secondly, I found several black stains that make the dress ugly. Lastly, the color of the maxi is white, not the one that I ordered. I felt terrible after realizing these defects.

My birthday is around the corner and I want that maxi to wear on my occasion as it goes with the theme of the party. Kindly assure the replacement promptly within two days due to the lack of time. Waiting for your response.

Yours faithfully,

Umama Khalid

Word Count: 172

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

dress: 4

Try using synonyms for the above words

Task Response

The letter effectively addresses all three task requirements: it provides specific purchase details (date, reference number, item description), clearly describes multiple problems (size, stains, color), and explains the urgent need for a replacement due to an upcoming birthday. The tone is appropriate and the structure is logical. Minor lapses include a slightly informal phrase ('with a heavy heart') and the absence of a clear request for a return or refund process, but these do not detract significantly from the overall task achievement. To reach a higher band, consider adding a polite request for instructions on returning the faulty item and a more formal closing statement.

Coherence & Cohesion

The letter is well-organized and easy to follow. The purpose is clear, and the details are presented in a logical order. However, the opening phrase 'with a heavy heart and complete dissatisfaction' is slightly over-formal and could be simplified. The paragraphing is appropriate, but the final paragraph could be more clearly separated into a request for action and a closing statement. Overall, the message flows well and is coherent.

Lexical Resource

The vocabulary is appropriate and generally precise, with some good use of descriptive language (e.g., 'plenty of faults', 'make the dress ugly'). However, there is room for more sophisticated and varied word choices. For example, 'booked a dress' could be 'purchased a dress', and 'felt terrible' could be 'was extremely disappointed'. The tone is formal and polite, which suits the task.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures used accurately. There are no significant grammar errors, and punctuation is correct throughout. The sentences are varied in length and complexity, showing good control. The minor phrasing issues noted in the grammar check are negligible and do not affect clarity or accuracy.

Answers On The Same Topic:

See All

Band 8+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Other Topics:

You recently borrowed a book from your colleague and accidentally damaged it. Write a letter to your colleague explaining the situation. You should include details about: - how the book was damaged - why you didn't notice the damage immediately - what you plan to do to make amends

You have recently learned about an opening for an internship at a local company that you are interested in. Write a letter to the director of the company. In your letter, introduce yourself explain how you learned about the internship explain why you would be suitable for the internship

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium