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Letter

Band 6+: You have recently bought a mobile phone but it does not work properly.Write letter of complaint to the manager of the shop where you bought it.

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Dear Sir or Madam,

I am writing to express my strong dissatisfaction with a mobile phone which I have bought recently. I must complain about the product and service of your company. Firstly, it was written that your company delivers purchased products to their homes, and I believed in this type of service. However, in spite of the fact that there are a great deal of complaints, after being informed that my product is prepared, I got a message with a location of a branch, and I had to take it from the branch myself.

Then, after using the mobile phone for three hours, it started lagging, and it was impossible to use it. However, it was written that it is the best mobile phone among other ones. I demand a full compensation, and I hope that I will not be forced to take further action.

I hope that the quality of service and products will be developed. Even though I will never buy something on your company.

Yours faithfully,

Bakhtiyar Boyturayev

Word Count: 172

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

mobile: 3

phone: 3

service: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by clearly stating the complaint and outlining the issues. However, the tone could be improved for a more professional and persuasive effect.

Coherence & Cohesion

The letter's message is mostly understandable, but the flow could be smoother. Some sentences lack a clear connection, impacting the overall coherence.

Lexical Resource

6.5

The vocabulary used is appropriate, but there's room for improvement in using more precise and sophisticated language to enhance the letter's impact.

Grammatical Range & Accuracy

4.5

While the letter conveys the message, there are grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy will significantly enhance the letter's quality.

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