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Letter

Band 5+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to register a complaint about the bad service of your bank.

I visited your bank couple of weeks ago and I ordered a new cheque book for me, but I have not received it yet. I did not receive any communication regarding cause of delay in getting it delivered. Due to the unavailability of cheques I am facing lot of inconvenience in making payments to my suppliers which in-turn is hampering my reputation among my suppliers and clients.

Being a customer for more than a decade I am really furious on the state of your service towards your customers.

Kindly let me know how many more days will you take to send me the cheque book. Also, I would like to know what actions will you be taking to insure that situations like this are not repeated in future.

Thank you

Kamlesh

Word Count: 149

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Overall Band Score

5.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

5.5
The letter adequately addresses the task by complaining about the delay in receiving the cheque book, asking about the expected wait time, and inquiring about the actions the manager will take. However, it could have been more specific about when and how the cheque book was ordered. The letter falls short of the required 150 words.

Coherence & Cohesion

5.5
The letter is well-organized with a clear introduction, body, and conclusion. The ideas are logically presented, and there is a good use of cohesive devices. However, some minor improvements can be made to enhance the overall coherence.

Lexical Resource

5.5
There is a good range of vocabulary used throughout the letter. The language is mostly accurate and appropriate, with some room for improvement in terms of sophistication and naturalness.

Grammatical Range & Accuracy

5.5
A wide range of grammatical structures is used with generally good accuracy. Some minor errors in punctuation and grammar can be corrected to enhance the overall accuracy.

Answers On The Same Topic:

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

Dear Sir, I hope this letter finds you well. The purpose of writing this letter to you is to inform you about the service of your bank. So, basically my cheque book is finished and need a new one. I firstly emailed to your bank to send a new cheque book to my address but […]

Band 4+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

Dear Sir, I am Jose Mourinho and I writing to you for informing abut the problem with your bank. I am writing to express my dissatisfaction about my ordered a new cheque. I contacted your bank’s service however they didn’t help me nicely. I called them and who told me I was an a waiting […]

Band 4+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

Dear Sir or Madam, As one of your a new clients, I am writing to express my dissatisfaction with the service I have received regarding my cheque book order. Two weeks ago, on the 10th of January, I would like to draw attention that I placed an online request for a new cheque book through […]

Band 6+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

Dear Sir or Madam, I hope you are doing well, I am Zohaib Mumtaz (saving account holder, A/C number 450000875), reaching out to regarding my chequebook not delivered to me. I didn’t expect this bad service from your bank, I want to make a complaint about this bad service I receive, I am tried to […]

Band 4+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter

Dear Sir , I am writing this letter to convey my disappointment about the poor service I have received from your branch. When I visited the branch last Friday. I filled the application form to issue a new 100 leaf cheque book but since then I have not received a cheque book or any communication […]

Band 4+
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