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Letter

Band 9: You ordered a set of business cards online, but they were printed with incorrect information. Write a letter to the company to complain. In your letter: Explain what you ordered Describe the mistake Say what the company should do

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Dear Sir/Madam,

I am writing to express my dissatisfaction with an order I placed through your website on July 12th. I had requested a set of 250 professional business cards under order number #B12478.

Upon receiving the package yesterday, I noticed that my job title was printed incorrectly. Instead of “Marketing Consultant”, the cards read “Marketing Assistant”, which is not only inaccurate but also misleading for my clients. Additionally, the contact number listed is outdated, despite the fact that I updated the details prior to confirming the order.

I would appreciate it if you could reprint the cards with the correct information and expedite the delivery, as I have an upcoming conference next week where these cards will be essential. I also request that this be done at no additional cost, given the nature of the error.

I look forward to your prompt resolution of this matter.

Yours faithfully,

Akhila Johnson

Word Count: 151

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Vocabulary Complexity:
C1 - Intricate
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Grammar Mistakes: N/A

Vocabulary Repetition:

cards: 4

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Task Response

All parts of the task are successfully addressed. The letter is well-organized and clearly conveys the necessary information.

Coherence & Cohesion

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

The vocabulary is precise and sophisticated, appropriate for a formal letter. A wide range of vocabulary is used accurately and naturally.

Grammatical Range & Accuracy

The grammar is accurate and flawless. A wide range of grammatical structures is used effectively.

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