Letter

Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Dear Sir/Madam,

Wish you a good day.

Gentle Reminder Regarding the Item Orded

I have orded an item three weeks ago and I made the complete payment on-line. I received the receipt confirming the order and payment I made. When placing the order, it mentioned that I will receive the item within two days on completion of the purchasing process but I did not receive it yet.

Last week I sent an email to the shop explaining the problem. I made a request to the head of sales team asking to send the item as it is urgent. I am sorry to say that I did not get any reply from the shop until today. I carefully inspected the vision and mission of your business institute mentioned in the institute web page. There I believed your after sales services and customer care are trustable. But in the end, this is the service and care I received from your shop.

I still like to propose you two things prior to complain to the business bureau against your shop. You should either send me the correct item orded on or before friday the 13th of this week or make a full refund to the bank account I have already given. Thank you.

Sincerely yours,

THU

Word Count: 213

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the situation, complaining about the poor service, and requesting a resolution. The tone is generally appropriate, balancing politeness with firmness. To improve, consider making the tone more consistently professional and direct, avoiding overly elaborate phrasing. Also, ensure that the formatting and layout are standard for a formal letter.

Coherence & Cohesion

The letter is generally coherent and logically organized, but there are some areas where the flow could be improved. The opening and closing are appropriate for a formal letter. However, the transition between explaining the situation and complaining about the service could be smoother. Consider using more explicit transition phrases to guide the reader. Additionally, paragraphing could be refined to better separate different aspects of the complaint.

Lexical Resource

The letter demonstrates an adequate range of vocabulary, but there are instances where more precise word choices could enhance the impact. For example, instead of 'business institute,' consider using 'company' or 'establishment.' While the vocabulary is generally appropriate, there's room to incorporate more sophisticated language to elevate the tone and convey the urgency of the situation more effectively.

Grammatical Range & Accuracy

The letter contains a mix of simple and complex sentences, but grammatical errors and awkward phrasing impact clarity. Errors such as 'I have orded' should be corrected to 'I ordered.' Additionally, phrases like 'the item orded on or before friday the 13th' could be rephrased for better clarity and grammatical correctness. Focus on proofreading to eliminate grammatical errors and ensure sentences are clear and concise.

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Write a letter to your friend about a job opportunity you came across that they might find interesting.In your letter, you should give some details about the job mention how you came across the job opportunity explain why you feel the job would be suitable for your friend.

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