Letter

Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Dear Sir or Madam,

I am writing to complain about an item I have ordered from online shop three weeks ago. Actually, the shop told me that I would receive it two days later but unfortunately I did not get it. And also, last week I wrote an email explaining the situation direct to the shop, but you did not receive a reply.

I would like to tell you details about the item. It was a computer type of MacBook includes its earphones, cable, keyboard, and the computer bag. I am wondering the other system I could use in order to get my object, because I need to use it during the preparation of thesis. Kindly, could you please improve the way you communicate? I am not happy about the service you give me.

I would be grateful if you delivery it as soon as possible, I would be happy to cover all costs needed. If it is not possible, I would appreciate to get my money back.

Thank you for hearing, I look forward to get a feedback.

Yours faithfully,

Yvonne

Word Count: 182

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 5

about: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing a clear explanation of the situation, expressing dissatisfaction with the service, and requesting a resolution. There are a few minor areas for improvement, such as elaborating slightly more on the inconvenience caused by the delayed delivery and ensuring consistently formal language throughout. Overall, the letter is well-written and effectively communicates the writer's concerns.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more clearly. For example, the details about the item could flow more smoothly after mentioning the initial order. Transition words could also be used to link ideas more effectively.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could enhance the letter. For example, instead of 'get my object,' you could say 'receive my order' or 'obtain the item.' Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay attention to verb tense consistency (e.g., 'I have ordered' vs. 'I wrote'), correct article usage (e.g., 'the online shop'), and sentence structure. Proofreading carefully can help catch these errors.

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