Letter

Band 5+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madame,

I am writing to formally complain about the bad service of your company, I have order an item three weeks ago with refrence number WHJ98 and until writing this mail, I haven’t recieve any explanation. This issue has caused me a significant inconvenience and I hope it can be resolved promptly.

Tobegin with, I would like to outline the circumanstences of this problem. Despite I was expecting a good costumer service and a delivery in two days but unfortunatlly it was completly a bad experience, I have ordered a leather black bag on 15 July but it wasn’t delivered, which led me to reach out by mail last week to get some information but no reply was sending.

This is completly inacceptable, considering the reputation of your company. Moreover this situation has caused me a significant stress and anxiety.

I therefore expect an immediate delivery of my order or a full refund of the bag’s cost to be provided at your earliest convenience.

I look forward to your prompt response and a satisfactory resolution to this matter.

Yours faithfuly,

Djihene.

Word Count: 184

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing a clear explanation of the situation, a complaint about the poor service, and a request for resolution. The tone is suitably formal and the organization is logical. To improve, consider adding more specific details to strengthen the complaint and enhance the overall impact. For example, you could mention the specific date of the email you sent last week or elaborate on the inconvenience caused by the delayed delivery.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider structuring your points more clearly and logically. For example, group all details about the order together before moving on to the complaint about the lack of response. Also, ensure smooth transitions between paragraphs to enhance the flow of information.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to express your points more effectively. For instance, instead of repeatedly using 'significant inconvenience,' explore alternative phrases like 'considerable disruption' or 'notable difficulty.' Also, 'completely unacceptable' could be replaced with a stronger expression like 'utterly unacceptable' or 'wholly unsatisfactory'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I have order' should be 'I ordered,' and 'I haven't recieve' should be 'I haven't received.' Proofread carefully to catch these errors and improve the overall accuracy of your writing.

Answers On The Same Topic:

See All

write a letter to the gym manager in your letter explain why you join the gym describe the problem you experienced ask for a solution or refund

Dear Sir, I am writing to express my dissatisfaction regarding the facilities and services that I received at your gym. My name is Vishva Shah, and I recently purchased a membership of your gym. The prominent reason to choose you is that the services and reviews are the excellent among the other gyms in the […]

Band 6+

See All